Contact details and Race Casino support

For questions about the pages on racecasinouk.co.uk, email [email protected]. For help with a Race Casino account, payment or game, contact the operator directly. Choosing the appropriate contact keeps a question about this site's content separate from a request that needs access to your casino account.

Contacting racecasinouk.co.uk

Use [email protected] to report an error in an article, describe a problem displaying a page or ask about information published on racecasinouk.co.uk. Include the page title and explain which passage or feature your message concerns. If suggesting a correction, identify the statement and explain what needs changing.

racecasinouk.co.uk provides information through static pages and uses email for enquiries. There are no player accounts or contact forms on racecasinouk.co.uk. This site's mailbox is for matters concerning racecasinouk.co.uk, so send casino transaction queries and account instructions to Race Casino through its own support channels.

Getting help from Race Casino

Race Casino offers live chat, telephone assistance and support by email. Its support page also provides a contact form. The operator's staff can assist with questions concerning games, identity checks, money paid in or withdrawn, and bonuses. English-language assistance is available.

Use the operator's live chat for a conversation with its support team, or the operator's support email to describe your query in writing. You can find the telephone contact details and contact form within Race Casino's own support area. Check availability there when you need assistance.

For questions about safer gambling, Race Casino also has a dedicated team that can be contacted through the operator's safer gambling email channel.

Making a formal complaint

Start by explaining the problem to Race Casino customer support through chat, email or telephone. When support cannot settle the issue, it is passed to the operator's complaints department. You may also submit a complaint directly using that department's email channel.

Under the operator's complaints procedure, receipt of a formal complaint must be confirmed within 24 hours. The findings must be communicated no later than 8 weeks after receipt. These deadlines concern formal complaints and do not promise that an ordinary support enquiry will be resolved within 24 hours.

A post on social media does not count as a formal complaint under Race Casino's procedure. Use the operator's designated complaints route to raise the matter formally.

Unresolved disputes

After Race Casino has completed its internal process and issued a final decision, an unresolved dispute may be referred to eCOGRA for independent adjudication. This route applies where the internal procedure has ended in deadlock.

For disputed amounts below £10,000, eCOGRA's ruling is binding, without affecting any legal rights. For amounts above £10,000, its ruling is non-binding. The operator's stated thresholds do not specify the position for a dispute of exactly £10,000.