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Responsible gambling at Race Casino

At racecasinouk.co.uk, this page explains Race Casino's gambling controls and where to find independent support. racecasinouk.co.uk cannot change a casino account or activate an exclusion. For account restrictions, use the operator's account settings or contact its customer service team. Gambling should remain entertainment, with spending limited to money you can lose without affecting essential costs.

Choosing limits for money and time

Race Casino provides controls in My Account, with customer support also able to help set deposit, loss, betting and time limits. New accounts have preset limits, but the operator recommends adjusting these to your circumstances rather than keeping the defaults.

Start with what remains after rent, bills and other commitments, leaving room for unexpected expenses. The available controls serve different purposes.

  • Deposit limits cap payments into the account over a day, week or month. A personal deposit limit also applies across the operator's sister casinos.
  • Betting limits count the combined value of wagers across games. Further wagers are blocked when that allowance has been used.
  • Loss limits restrict how much of your deposited money you can lose within the selected daily, weekly or monthly period. They do not themselves prevent deposits or play while you are winning.
  • Time limits cap play within a 24-hour window. Gameplay stops once the chosen allowance is exhausted.

Under Race Casino's terms, raising a personal deposit limit requires your request, a 24-hour waiting period and a further confirmation from you afterwards. A requested increase therefore does not provide an immediate extra allowance.

Reality checks during play

Race Casino requires a reality-check interval to be set. The reminder appears every 15, 30 or 60 minutes during uninterrupted play, depending on your selection. It shows session activity, including elapsed time, wagers and recent financial results, then offers a choice between continuing and pausing. This reminder is separate from a time limit that stops gameplay.

Taking a shorter break

A timeout prevents deposits and gameplay while leaving access to settings and transaction or gaming history. Promotional messages and participation in offers are also stopped during the timeout.

The listed break lengths are 24 hours, one week, one month and six weeks. If you request cancellation before the selected break ends, removal takes 24 hours. For concerns about problem gambling, Race Casino directs players towards self-exclusion instead of relying on a short timeout.

Self-exclusion and returning afterwards

Race Casino's terms specify exclusion periods starting at six months and extending to five years. You can select self-exclusion in My Account or ask the operator's support team to arrange it. The restriction starts as soon as possible after the request reaches the operator and covers its sister brands as well.

During exclusion, logging in, depositing and wagering are blocked. Cleared funds can be returned on request, including eligible returns that settle after exclusion begins. Customer support handles the payout process. Once exclusion is implemented, the operator removes your details from its marketing databases and takes reasonable measures to stop its own promotional messages.

Expiry alone does not reopen the account. After the exclusion period ends, you must telephone customer support to request reactivation, explain why you want to return and give your consent. A further 24-hour cooling-off period applies, and identity checks may be required. Reopening can be refused where regulatory duties or responsible gambling requirements prevent it. Do not attempt to bypass an exclusion through another account or another person.

GamStop and independent help

Race Casino points players towards GamStop for exclusion beyond its own group. GamStop covers online gambling services operated by companies licensed in Great Britain, including websites and apps. Its registration process lets you choose an exclusion period.

The operator's guidance also identifies independent sources of help.

  • GamCare offers advice and support to people affected by gambling harm, including relatives and friends. Its National Gambling Helpline provides a route to speak with someone.
  • BeGambleAware provides gambling support information and help routes.
  • GamStop provides information about registering for wider exclusion.

Race Casino describes hiding gambling, borrowing to fund it, neglecting commitments and trying urgently to regain losses as signs that gambling may be causing harm. If these feel familiar, contact an independent support service and consider the exclusion options above.